Essential Depot’s only uses US grown hemp derived CBD isolate in the concentrated CBD oils and butters we manufacture. Our CBD is THC Free and every batch independently GC/MS tested (See CG/MS report).
All Essential Depot CBD products are sold for External Use Only; and we have product liability insurance for external use. “External Use Only” is on every product label of all our CBD products.
If you are a Greener Life Club Member you can ask 3 Doctors questions you have on CBD (Click Here => https://greenerlifeclub.com/answers/). Advice should be sought from a qualified medical practitioner if you plan to use any of our products for a medical purpose.
Placing Orders: Orders may be placed online 24 hours per day, 7 days per week. We do not take phone orders for our CBD products.
Shipping: Orders are shipped the same or next business day whenever possible. We will determine the carrier based on the location and contents of the shipment. We usually ship by a ground 1 to 7 day service.
When your order is processed for shipment, a tracking number is provided. Please allow a full business day for the carrier to pick up the shipment and provide updates to the tracking status.
When placing your order, please take care to provide the correct shipping address. If a package is sent out to an incorrect address, and it is returned to us, you are responsible for the reshipping costs.
We ship from Central Florida and delivery time depends on distance traveled.
If your package is past due according to the tracking number provided after processing, please advise us at firstname.lastname@example.org of that and we will research the delivery with the carrier.
Orders that are returned undelivered for any reason are subject to a 15% restocking fee which will be deducted from the refund for the product cost. The shipping cost will not be refunded.
Damaged or Missing Items: We are always happy to help replace or refund your missing or damaged items within 45 days of purchase. If you receive a damaged package, please take photos of items, box and the labels and send those photos to email@example.com.
Please check your order after receiving it and if there is anything missing call us (866-840-2495) or email us (firstname.lastname@example.org) right away. We will ask you for your order number, the items missing or damaged, and the numbers/letters written on the Puller, Checker & Shipper lines at the bottom of the packing slip.
Order Changes & Cancellations: Cancellation of an order can only be accepted before the order is processed. If your order is already packed for shipment we cannot cancel.
We cannot add additional items after your order has been placed; however, we will gladly assist you in placing a new separate order for the additional items.
Returns: We accept returns within 45 days of purchase. We will gladly refund the product price for eligible items that are unused and are in sale-able condition. All refunds are applied to the original method of payment. Shipping, including associated fees/duties/taxes, are at customer’s expense.
Please mail returns to:
Essential Depot, Inc.
(Insert Order Number)
4605 Oak Circle
Sebring, FL 33870
Please allow us 10 business days to process your return.
We cannot accept returns of sodium and potassium hydroxide, essential oils, fragrance oils, colorants, soap bases, herbs, fixed oils, waxes, any liquids and butters.
We are unable to offer refunds for any reason after 60 days.
Out of Stock Items: While we strive to keep all of our products in stock, we do occasionally run out of items. If you place an order and an item goes out of stock while your order is in the warehouse, we will ship out everything else and refund that product, and you will get an email notification.
Payment methods: We only accept eCheck for orders containing CBD. This is a secure system and your account details are safe.
Price Matching: We are unable to offer price matching due to variability in quality, pack size, free shipping options, etc. Our prices always reflect the lowest we can offer at any given time.
Our Commitment To Your Privacy
Your privacy is important to us. To better protect your privacy the following notice explains the information we collect, how it is used, how it is safeguarded, and how to contact us if you have any concerns.
What Information Is Collected:
As part of the order process, the following information is collected from shoppers:
Name Shipping/Billing Address Email address Phone number Credit/Debit Card Information
How That Information Is Used:
To fill orders, inquire about details needed to fill said orders, email confirmations and other shipping details, email product specials.
Our Commitment To The Security of Your Data
Your data/personal information is never shared, sold, or used except in the above manner.